Communication Questions

The speaker suggests focusing on one aspect of communication, such as active listening with thoughtfulness. Active listening involves paraphrasing and demonstrating trust by listening without interruption. To create coaching questions, start with "What" and incorporate the definition of active listening. For example, "What will you do to thoughtfully listen during the meeting?" Now, assuming you have great definition and great list of attributes and actions, you know, one of the things that we encourage you to do, again, communication is a huge wide topic, is to literally pick one thing out. And I'm going to use something called active listening, active listening with thoughtfulness. And active listening is, first of all, the ability to paraphrase and state back. And thoughtful is without interruption. Now, think about that for a second. Think about the ability to paraphrase back to somebody, demonstrating trust, demonstrating that you're listening, few people do it. Then doing it without interruption, listening thoughtfully. So the question's going to be, what are you going to do to thoughtfully listen? So anytime you want to create good coaching questions, think of your definition. What are you going to do to demonstrate active listening without interruption? Play with the words, just start your sentence with the word what. And that's as simple as it can be when you're crafting your coaching questions. What are you going to do to thoughtfully listen during that meeting? What are you going to do to thoughtfully maintain a disposition of professionalism and not interrupt? See what I'm doing? I'm just putting the word what in front of some of the words I gave you for our definition for active listening and thoughtfully listening without interruption.